Refunds and cancellations

If we cancel your order

If the kitchen cannot prepare your order (for example, an ingredient ran out or we had to close), we cancel it and refund everything you paid.

If you want to cancel

Call us at (787) 500-4418 before your order goes into the oven; you will see it on your tracking page, which changes to “In the oven”. We refund everything. Once it is in the oven, the order can no longer be cancelled.

If you do not pick it up

We keep your order until closing time that day. Since it was already made, there is no refund.

If something went wrong

If your order was not what you asked for, email us at [email protected] or call us the same day. We solve it case by case: we remake it or refund you.

Duplicate charges

If by mistake you were charged twice for the same order, we catch it and refund the duplicate charge.

How and when the refund arrives

Always to the same method you paid with; we do not give cash refunds.

• Card, Apple Pay or Google Pay: 5 to 10 business days on your statement.
• PayPal or Venmo: usually within a few days, to your account.
• ATH Móvil: to your ATH Móvil account; timing depends on your bank.